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How long does shipping take?
Shipping cost will vary on the shipping destination and the number of items that you purchase. The correct amount will show up at the checkout page.
How long will it take to ship my order?
- Standard: Within the United States, standard shipping takes 3 to 4 business days.
- Express: Within the United States, express shipping takes 1 to 2 business days.
- Economy International: Economy International shipping takes 6 to 10 business days
What are the sizing specs of my order?
Package shipment limits are set by the carrier. Girth is the measurement around the middle of the package, and is calculated as 2x width + 2x height. Length is measured on the longest side of the package.
I'd like to replace or replace my order.
When you receive a replacement order request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" from the More Actions menu or search the order on the Exchange It homepage to start a new replacement order process.
I'd like to cancel my order.
Yes!Both merchants and customers can cancel orders on Shopify. Store owners might cancel an order if the product is out of stock, they spot a quality issue, or they suspect the transaction is fraudulent.
I'm having issues placing my order
- Make sure your shipping settings are correct for each location. If your settings are incorrect, you might see a message that says you can't ship to your address.
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